15 September 2008

Houston update: Family Tree DNA

I received an email from Bennett Greenspan of FamilyTreeDNA.com which is located in hard-hit Houston, Texas, now recovering from Hurricane Ike.

The building - housing company offices and the Houston laboratory - is without power, as are most of Houston's office buildings, and sustained damage, like so many other city office buildings. The building will be closed for the next few days until tenants can return.

Despite this situation, several staff members worked over the weekend to transfer equipment to other locations so normal office operations can resume on Monday or Tuesday from an alternative location. Mail will be picked up at the local post office so kits can be checked-in and processed.

Other important points:

-FamilyTreeDNA's standard Y-DNA and mtDNA tests are processed at the University of Arizona lab in Tucson. This processing is functioning normally with no storm impact.

-Appropriate measures were taken to safeguard and protect data and servers and all computer systems are in place and functioning normally. The web sites have been up, available and running normally as they were before and during the storm.

Writes Bennett:

"The coming days will allow us to have a better assessment of when our Houston lab will resume normal operations, at which point we will be back to you again with additional information about any delays in delivering results for the advanced tests that our lab processes in Houston. (Advanced panels, FGS and Deep Clade Y SNP's)

Please forgive us if in the next few days we don't meet our standard level of customer service as to e-mails and phone calls. We will be back to normal as soon as possible. We appreciate your continued support."

Tracing the Tribe sends its best wishes to everyone at FamilyTreeDNA.com: Bennett Greenspan, Max Blankfeld, their employees and their families.

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