The company had limited access to the complete Ancestry databases at the Family History Library in Salt Lake City and Family History Centers elsewhere as a result of a licensing issue.
This meant that patrons of FHL or FHC who wished to access their own personal accounts could no longer do so. Understandably, professional and amateur genealogists alike were more than upset.
In the past few minutes, I've received the following from Suzanne Russo Adams, Professional Services Desk Manager:
We are happy to announce that Ancestry.com has found a solution to enable patrons at the Family History Library and Family History Centers to login to Ancestry using their personal accounts. We have been coordinating this deployment closely with representatives from the Family and Church History Department, the Family History Library, and administrative representatives of the Family History Centers.
What we have done...
We have created a new domain called www.ancestryinstitution.com for the Family History Library and the Family History Centers to use to get access to the collections available to them by contract.
With this new domain name, patrons at the FHL and local FHCs can login to their own personal accounts using www.ancestry.com just like they would from home.
Happy hunting, once again!